To say the last six weeks has been a blur would be an understatement! We have worked through a myriad of technological issues, learned to operate remotely, studied ways to provide in-person service in a safe and effective manner, and even had a little fun along the way.
Engaging Our Littles
The Limestone Littles, led by Alycia Kaiser, held their first zoom meeting last week where they discussed ways to earn money such as opening a small business like a lemonade stand or dog walking. Their first task was to create a resume. I found it very refreshing to listen to them talk about things they are great at; gym, basketball, art, gymnastics, and swimming were all at the top of the list! Later this week we will be using zoom to meet our newest Limestone Little, daughter of John & Alyssa Swanson. As we continue to adapt to this new normal, we are consistently seeking new ways to serve our members.
Our Continued Commitment
We have increased staff assigned to answering your calls, made changes to transaction processing at drive-thru to decrease wait times, and continue to monitor our online channels. We know our drive-thru lines are long, we apologize for this inconvenience and encourage members to use technology whenever possible. Our mobile app provides almost instant notification of transactions, allows members to pay bills and deposit checks, and is available 24 hours per day.
Members who need cash back can do this right at the grocery store when using a debit card, simply select the cash back option. Remember, if you use the cash back option, you will need to enter a PIN number. In addition, we are still refunding ATM fees, use any machine in the US, fees are refunded daily at the end of the day.
As we close the books on April, I hope you are all staying safe and healthy!