• Health Insurance
• Life Insurance 
• Dental Insurance
• Vision Insurance 
• Wellness Program 

401(k) – 4% Matching Program + an additional 6% on us!¹

You’ll be smiling when retirement roles around!

Tuition Reimbursement²

We empower our team to improve their finances. Stick with us and we’ll reimburse you for tuition.

Paid Time Off (PTO) 

We require you to take off at least five days in a row so that vacation you had in mind, book it!

Membership at Limestone

We encourage you to join our membership and know you’ll be glad you did!

Membership Rewards

As an employee and member of Limestone, you’ll gain access to our member rewards and deals.

Amazing Team Environment 

We’re by your side inside and outside of work.

Professional Development

Looking to earn an accreditation? Let’s make it happen! Read our most recent success story.

Volunteer Program

Volunteer more than eight hours and you may just earn an extra PTO day.

Community Involvement

Work hard and stay involved – we see a need in our community and we take care of it!

Member Service Representative

Reports to:

Member Service Representative Lead

Supervises:

None

Position Summary

Responsible for the accurate servicing of varied financial transactions and support for the membership.

Qualifications

An education equivalent to a high school degree is required. Considerable experience in cash handling and member services necessary. The ability to work with numbers accurately and use general office technology is required. Must be bondable under the Credit Union’s surety bond.

Skills

1. Skilled in the use of general office technology.
2. Accuracy in handling cash.
3. Developed communication skills.
4. Ability to work without direct supervision.
5. Should be confident in self and ability and possess the capability to work in a fast-paced work environment.
6. Must have excellent organizational skills.

Duties and Responsibilities

1. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
2. Cross-sell all services of the credit union that benefit the members’ financial well-being.
3. Abide by Organizational and Internal Standards.
4. Ensure work area is clean, well maintained, and secure.
5. Must possess up to date and comprehensive knowledge of all credit union products, services, policies, procedures, regulations, and the Credit Union Philosophy.
6. Welcome members to the credit union and provide routine information concerning services in accordance with the credit union policies.
7. Perform a wide range of transactional duties to serve the members as well as solving member inquiries.
8. Direct members to the appropriate department for specific information and services.
9. Handle member transactions and other support functions via telephone.
10. Perform other related duties and responsibilities as assigned.
11. Maintain confidentiality of member information, trade secrets, business practices, etc. Information should not be disclosed to outside sources without express permission of supervisor.
12. Serves as an advocate for the member, the credit union, and the movement as a whole.

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to do this job.