Welcome to the VisaCard Transition Online Guide

Dear Team,

The Leadership Team understands that this transition may cause some inconvenience, and we genuinely appreciate your patience as we navigate through this process. I know you are eagerly looking forward to the switch, as it will bring forth a host of enhanced benefits in terms of loyalty rewards, convenient tap-to-pay functionality, and an overall improved member experience.

Once the Visa transition is fully implemented, our members will have access to the numerous advantages that Visa offers. Furthermore, your continued support of this project will play a pivotal role in propelling our financial organization and the industry as a whole forward in the Upper Peninsula.

Thank you for your understanding and cooperation as we embark on this exciting journey together.

-Jennifer C. Watson, CEO.

06/28/2023 Update

Hi Team! Here is your first update on the Team Resource Page. Please set yourself a reminder to review this page weekly – we need each staff member staying up to date on the Visa Transition Project. As we make this transition, the Leadership Team asks that each member of our team review the education portion of the site. Understanding Visa, what it offers, and how to handle member interactions and questions is essential to the credit union.

Please review the Visa Transition Guide and the educational section of the webpage. Once complete, send a signed and dated screenshot of the Visa Transition Guide to Alyssa at aswanson@limestonefederal.com. If further education is needed, please reach out. 

Stay tuned as we continue to update this webpage with new educational content and updates from leadership. If you have any questions regarding the Visa Debit Card Transition, please contact Alyssa, Michaela, or Jen. 

-Michaela Zuzula, Marketing Coordinator

09/11/2023 Update

Hi Team! We will have weekly team meetings to discuss the Visa Debit Card transition every Wednesday at 8:10 a.m. in the lobby of the Main Branch (end date is TBD). Please make sure you accept the calendar invite sent to you from Alyssa.

Thank you,

-Michaela Zuzula, Marketing Director

11/10/2023 Update

Hi Team! The Visa Debit Card Timeline has been updated. Please review under the “Timeline” drop down.

Thank you,

-Michaela Zuzula, Marketing Director

A: Limestone FCU is moving from MasterCard to Visa, to provide added debit card features and benefits. We hope you’ll enjoy the enhanced services of Visa.

A: Yes. You will be able to use your Visa Debit Card at the ATM. PIN activation instructions will be provided in your Visa activation welcome letter.

A: No. Your rewards program, including your balance, is staying the same. You’ll continue to earn 1 pt. for every $2 spent using your debit card on all qualifying purchases.

A: You can use your Visa Debit Card to make purchases online and even pay monthly bills. Use it at millions of merchant locations around the world, including:

• Gas
• Groceries
• Travel
• Dining
• Shopping online and in-stores

A: Limestone FCU is using an auto updater to update account numbers with most merchants. We cannot guarantee that all merchants will accept this method however this will reduce the amount of manual entry for members. Please make sure you active your new card by December 1, 2023 (this date is a placeholder and subject to change) to make sure your account is included in the auto updater.

A: Yes, your new Debit Card comes with a new card number, expiration date, PIN, and security code.

A: No. Your LFCU membership account number will remain the same.

A: Yes. You will be able to use your Visa Debit at the ATM. PIN activation instructions will be provided in your Visa welcome letter.

A: Your new debit card comes with comparable benefits from Visa, so you’ll still enjoy all the things you count on like our LFCU Rewards U Program. Plus, you get benefits like Visa’s Zero Liability Policy*, Real-Time Fraud Protection and more.

A: Yes. You can keep track of your balance with our Online Banking and Mobile App. Your monthly checking account statement will detail all of your Visa Debit Card transactions, including where and when each purchase was made.

A: Please shred your old debit card, these will be deactivated on December 1, 2023 (this date is a placeholder and subject to change).

A: No worries, all returns will be posted to your account 180 days following the conversion until 05/31/2024.

A: Your current daily dollar and transaction limits will remain the same (SIG Transactions $2,500.00 and PIN Transactions $1,020.00)

A: To report a lost or stolen VISA Debit Card, call 906-341-5866.

A: Our fraud system will text and email you with any suspicious card activity. Please ensure all of your contact information is up to date with LFCU.

A: Tap2Pay is a feature that allows the cardholder to tap their Visa Debit Card on the payment machine to pay for purchases.

A: You can use your current available checking account balance for purchases and cash withdrawals, up to your financial institution’s daily spending limits. For example, your financial institution may establish limits based on purchase amount, number of transactions and cash disbursement amount. If you try to spend over your daily limit, the transaction may be denied.

A: We we are using an account updater to assist with the transition, however this will only work with merchants who participate in this service. Some examples are Progressive, State Farm, AAA, Netflix, etc.

Full List of Participating Merchants

Download the full list of participating merchants using the link below. If a member asks if a certain merchant will be participating, search for that merchant or vendor in the sheet.

DOWNLOAD MERCHANT LIST HERE

How-to search in the spreadsheet:

Hold down “Ctrl” and click “f” on your keyboard. A search box will appear. Type in the name of the merchant and click “Enter”.

Note: Try searching the vendor/merchant’s name in different ways. For example, if “My Vegan” doesn’t work, try “myvegan”. If a vendor/merchant does not appear, it does not participate in the Visa Account Updater.